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Ambient Experience
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Werner Satter
General Manager Experience Solutions
Philips Ambient Experience is an approach to clinical environment design aimed at improving the patient and staff experience. Implemented in over 1250 sites around the world, it is based on years of design research and collaboration, incorporating dynamic lighting, projection and sound providing positive distractions for patients as well as recommendations for effective staff workflow, storage and organizational considerations within the facility. The portfolio of solutions contributes to a positive, engaging environment to benefit quality of care.
From single room to complete department, each Ambient Experience space is customized to meet specific customer needs. Clinical, physical, demographic, and budgetary considerations help structure a unique and differentiating solution. Innovative application of technologies provides a pleasant experience for patients and health professionals alike.
Value is reflected in strong patient loyalty, positive word of mouth, and increased professional referrals as well as improved workflow and increased operational effectiveness.
The Ambient Experience for MR concept is further enhanced with the patient in-bore solution. This solution is designed to help patients relax and hold still during the MRI examination.
Read more about Ambient Experience in-bore Connect
I have four imaging centers around me that I have to compete with. I've been able to really step up and compete; being able to market to consumers is huge. Normally when you put in an imaging center, you market to physicians. Ambient Experience gives you the ability to market to customers.“
Elise MacCaroll, Administrative Director
Florida Hospital
With all of the additional media coverage and press, we feel Ambient Experience has provided us a substantial and very valuable amount of market awareness and advertising.”
Tom Lonergan, Executive Operations Director
Hoag Heart and Vascular Institute, California
I would envision that the patient would feel just as I felt when I walked into the room the first time. My mouth opened and all I could say was 'wow'..."
Terri Ruff, MS RT (R), Director, Radiology
St. Francis Health System
When you pick a scene and walk into it, whether it is a beach scene or cartoons for kids, and especially if they can bring in a disc and have their own music playing, it makes patients feel this is going to be OK and that they can make it through.”
Madi Jerei, Head MRI Technologist
Soldiers' Memorial Hospital, Ontario, Canada
KittenScanner
Philips' Ambient Experience KittenScanner provides a fun opportunity for kids to learn what a scan is all about.
Storage Solutions
Philips' Ambient Experience Storage Solutions are designed to help ensure a neat, organized workspace.
Werner Satter
General Manager Experience Solutions